To return an item, please contact us by email at contact@elitezip.com.

We will provide you with a return shipping label and a return authorization number. Having a return authorization number will help us process your return quicker. Please submit your return request within 30 days of the original purchase date.

Please allow two business days for a response from our returns department regarding your specific return claim.

• Some products will be assessed a return fee. Your final refund will include the deducted return fee. Replacement Parts, Games and Accessories have no return fee
• If the product was purchased through one of our authorized retailers, please contact them for their specific return policy
• Elitezip Trampoline claims no responsibility for return shipments lost in transit if not shipped on the provided return label
• Refused shipments are subject to return shipping charges
• Original shipping costs will not be refunded
• Return shipping costs paid by customer will not be reimbursed by Elitezip Trampoline

If you have any questions regarding the products you are purchasing or need assistance in locating the correct parts for your products, please refer to your owner’s manual or contact us by email at contact@elitezip.com.

Refunds:

• Used, damaged, assembled or soiled items will not receive a refund
• Please allow 30 business days for refunds to be processed
• Refunds issued to the original form of payment